Terms of Use

These Terms of Use explain the conditions that apply when you browse the Maison Eclet storefront, create or use an account, add products to a cart, place an order, complete checkout, contact support, or access customer order information.

These terms are written for a perfume e-commerce storefront serving customers in Portugal and the European Economic Area. They should be read together with the Privacy Policy and with any product, price, payment, delivery, and return information shown before checkout confirmation.

By using the storefront or placing an order, you agree to follow these terms. If you do not agree, you should not place an order through the Maison Eclet website.

Maison Eclet operates a curated perfume storefront. The final registered legal entity name, business address, VAT or tax identification details, and required merchant information should be confirmed by the client before production publication and added where applicable.

For questions about orders, returns, complaints, or these terms, contact support@maisoneclet.com or use the contact page. For privacy-specific requests, use the contact channel described in the Privacy Policy.

If support needs to identify an order, account, return, or complaint, we may ask for information reasonably necessary to verify the relevant purchase or customer context.

The categories below summarize the main operational areas covered by these Terms of Use. The detailed sections that follow explain each area in a more complete way.

An order is submitted when you complete the required checkout steps and authorize payment through the storefront payment flow. The order process may require server-side validation of cart contents, product availability, price, payment state, and customer information.

These terms are intended to operate within Portuguese and European consumer-law expectations for an online perfume storefront. The exact final wording should be reviewed after the client confirms the registered business details, fulfilment model, delivery countries, and return process.

Prices are shown through the storefront and may include or exclude taxes, delivery costs, duties, or other charges depending on the checkout configuration and the customer's location. The final payable amount should be shown before the order is confirmed.

Payments are processed through Stripe or another payment provider confirmed for the production storefront. Maison Eclet does not intentionally store full card numbers or card security codes in the application database.

Delivery options, estimated timing, costs, restrictions, and fulfilment details should be shown during checkout or communicated through support where applicable. Because shipping rules depend on the final business setup, the storefront should not be understood as promising a specific carrier, delivery estimate, or shipping method unless it is explicitly shown before checkout confirmation.

Risk and responsibility for goods pass according to applicable consumer law and the delivery information provided at checkout. If an order appears delayed, lost, damaged, or incorrectly fulfilled, contact support with the relevant order reference.

If you are an EU consumer buying online, you may generally have a right to withdraw from a distance purchase within the applicable statutory period. For many online purchases, this period is 14 days from receiving the goods, subject to legal exceptions and national implementation rules.

Perfumes, cosmetics, and similar sealed goods may be subject to exceptions when they are sealed for health protection or hygiene reasons and are unsealed after delivery. This means a product that has been opened, unsealed, used, damaged, or made unsuitable for resale may not qualify for withdrawal in the same way as an unopened product.

EU consumer rules include a legal guarantee for goods that are faulty, not as described, or do not work as expected under applicable law. This guarantee is separate from any commercial gesture or voluntary brand warranty.

If you believe a Maison Eclet product is damaged, faulty, incorrect, or not as described, contact support with the order reference, product details, and photos where relevant. We may need to inspect the issue and determine the appropriate legal remedy, such as repair, replacement, price reduction, refund, or another remedy required by applicable law.

Customers are responsible for using the storefront lawfully, providing accurate account and order information, protecting account credentials, and reviewing order details before submitting payment.

You must not impersonate another person, use another person's account without permission, manipulate checkout or pricing, abuse password recovery, interfere with security controls, or use the storefront for fraudulent, automated, harmful, or unlawful activity.

The Maison Eclet name, brand presentation, fragrance storytelling, product imagery, interface design, text, graphics, and other storefront materials are owned by Maison Eclet or its licensors unless otherwise stated.

You may use the storefront for personal browsing and purchasing. You may not copy, reproduce, scrape, resell, modify, distribute, or commercially exploit the storefront content without permission, except where mandatory law permits it.

The storefront may rely on third-party providers for hosting, authentication, database operations, payment processing, email, support, or operational infrastructure. Third-party services may have their own terms and privacy notices when they process data independently or provide customer-facing payment pages.

We are not responsible for third-party websites or services that are outside our control, but we aim to use providers that support the current storefront safely and reliably.

Maison Eclet may send transactional messages connected to your account, password recovery, checkout, order status, support request, payment state, return request, or security notice. These messages are part of operating the storefront and may be necessary even if marketing messages are not active.

If the storefront later offers newsletters, launch notices, or promotional messages, the client should confirm the appropriate consent and opt-out flow before production use.

The storefront is provided with reasonable care for the current e-commerce scope. We do not guarantee that the site will always be uninterrupted, error-free, or compatible with every device, browser, or network condition.

We may suspend, update, correct, or restrict parts of the storefront when needed for security, maintenance, legal, fraud-prevention, payment, inventory, or operational reasons.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including mandatory consumer rights, liability for fraud, or other liability that cannot be excluded under applicable law.

Any limitation in these terms should be read in a way that respects mandatory Portuguese and EU consumer protections that apply to customers and cannot be waived by contract.

Personal data is handled according to the Maison Eclet Privacy Policy. The Privacy Policy explains what data may be collected, why it is used, which providers may be involved, and how EU/EEA customers can exercise privacy rights where applicable.

We may update these terms when the storefront changes, when legal requirements change, when provider relationships change, or when operational practices are clarified. The latest version will be posted on this page with an updated date.

Changes will not reduce mandatory consumer rights. If a change materially affects an order already accepted, the version applicable at the relevant time and mandatory law will guide the handling of that order.

For questions about these Terms of Use, an order, a return, a complaint, or customer support, contact support@maisoneclet.com or use the contact page. Include enough context to identify the relevant order or account without sending unnecessary sensitive information.